Fulfillment Facility
Welcome to the Zappos.com Fulfillment Center tour!
Although our Corporate Offices are in Henderson, Nevada, our Fulfillment Center is in Shepherdsville, Kentucky because its central location allows us to reach more customers more quickly.
In 2006 we constructed a state of the art Fulfillment Center, capable of holding many millions of items in inventory.
We believe that the ability to ship our customers' orders quickly, efficiently and accurately is key to our success. Because of this, we have invested a significant amount of resources into running our own Fulfillment Center.
Zappos.com opened its first warehouse in Shepherdsville, Kentucky in 2001 with approximately 50,000 sq. ft. Now with our second Kentucky warehouse, our total Fulfillment Center square footage is over 1 million. We attribute our rapid growth to the superior customer service that we provide. We believe that if we give our customers a great shopping experience, then growth in sales will follow. So rather than focusing on maximizing profits, we focus on maximizing the service that we provide.
Every morning, many trucks arrive to drop off merchandise from our vendors. Every day, we receive and process tens of thousands of items.
Our talented team of in-house photographers shoot every new style of merchandise that we receive. They take at least 6 different angles to ensure that our customers have the opportunity to thoroughly view the merchandise.
Once the merchandise is placed on the shelf, it is immediately available for purchase on Zappos.com.
We run our Fulfillment Center around the clock, seven days a week to ship orders to customers as quickly as possible. Each order is carefully packaged by a team member, then sealed and prepared for delivery.
Our team members understand the importance of processing orders in a timely and accurate manner, and are dedicated to providing outstanding customer service.
What sets us ahead of our competitors is our outstanding customer service. At Zappos.com we have free shipping, 365 Return Policy, and our highly skilled Customer Service Representatives!
Zappos.com provides a family atmosphere for its employees. Employee benefits include free lunch daily to all team members, free vending, an employee discount, friend and family discounts, free health benefits and a FUN place to work!
