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Customer Service Isn't Just A Department!

We've been asked by a lot of people how we've grown so quickly, and the answer is actually really simple... We've aligned the entire organization around one mission: to provide the best customer service possible. Internally, we call this our WOW philosophy.

Take a look inside Zappos - the good, the bad, the unforgettable!

Can't see the video? Hopefully this will help...

Check Out Our BlogsZappos Culture: Our Biggest AssetZappos InsightsMeet Our Leader: Tony Hsieh

Sustainable Design

At Zappos, we believe that sustainability is crucial to our business and the planet. The downtown Las Vegas headquarters was created to blend Zappos' unique culture of customer service with that of the urban Las Vegas community, while also considering the environmental impact of our presence in the southwest.

More on Zappos Sustainable Design Customer Testimonials

Compliments (as well as complaints) from our customers are considered treasures here at Zappos.
We're always listening with open and attentive ears - come read along with us: Customer Testimonials: Customers Talk


So much happens here, it's hard to keep up! Come take a look at the inner workings and events of the Zappos Family:

Let the Good Times Roll

Code of Conduct

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Build A Positive Team and Family Spirit
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