We've been asked by a lot of people how we've grown so quickly, and the answer is actually really simple... We've aligned the entire organization around one mission: to provide the best customer service possible. Internally, we call this our WOW philosophy.
Compliments (as well as complaints) from our customers are considered treasures here at Zappos.
We're always listening with open and attentive ears - come read along with us:
So much happens here, it's hard to keep up! Come take a look at the inner workings and events of the Zappos Family: