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Customer Service Isn't Just A Department!

We've been asked by a lot of people how we've grown so quickly, and the answer is actually really simple... We've aligned the entire organization around one mission: to provide the best customer service possible. Internally, we call this our WOW philosophy.

Take a look inside Zappos - the good, the bad, the unforgettable!

Can't see the video? Hopefully this will help...

Check Out Our BlogsZappos Culture: Our Biggest AssetZappos InsightsMeet Our Leader: Tony Hsieh Customer Testimonials

Compliments (as well as complaints) from our customers are considered treasures here at Zappos.
We're always listening with open and attentive ears - come read along with us: Customer Testimonials: Customers Talk


So much happens here, it's hard to keep up! Come take a look at the inner workings and events of the Zappos Family:

Let the Good Times Roll

Code of Conduct

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Build A Positive Team and Family Spirit
Follow Zappos on Twitter
Do You Heart Too?